FAQ (don't use)

*Sorry, we do not provide telephone support.
Please use the contact form for all inquiries and communications.

Q.Sometimes I can't receive emails. Why?

A.Regarding the email address registered at the time of purchase
In order to receive "order@saveme.co.jp" correctly, the reception filter
Thank you for your confirmation. Also carrier mail
The address (docomo.ne.jp/ezweb.ne.jp/softbank.ne.jp) is
There is a problem that the automatic reply mail cannot be received.
If possible, please register with an address other than carrier mail.

Q.What is the payment method when purchasing?

A. For payment of this product, credit cards (VISA, Mastercard,
American Express, JCB
), Apple Pay, and Google Pay are available.
Please note that we do not handle "cash on delivery" or "bank account transfer".
Please select your payment method when making your purchase.

Q. How much will the shipping cost be?

A. 《Shipping fee》

◎ Free shipping for purchases over 9,800 yen (tax included)

◎Shipping fee will be charged for the total product price of up to 9,799 yen (tax included) Price varies by region (all prices include tax)

Hokkaido / 1,500yen

Tohoku / 1,100 yen
(Aomori, Iwate, Akita, Yamagata, Miyagi, Fukushima)

Kanto / 800 yen
(Ibaraki, Tochigi, Gunma, Chiba, Saitama, Tokyo, Kanagawa)

Chubu / 1,000 yen
(Niigata Prefecture, Toyama Prefecture, Ishikawa Prefecture, Fukui Prefecture, Yamanashi Prefecture, Nagano Prefecture, Gifu Prefecture, Shizuoka Prefecture, Aichi Prefecture)

Kinki / 1,000 yen
(Mie Prefecture, Shiga Prefecture, Kyoto Prefecture, Osaka Prefecture, Hyogo Prefecture, Nara Prefecture, Wakayama Prefecture)

China / 1,200 yen (Tottori prefecture, Shimane prefecture, Okayama prefecture, Hiroshima prefecture, Yamaguchi prefecture)

Shikoku / 1,350 yen
(Tokushima Prefecture, Kagawa Prefecture, Ehime Prefecture, Kochi Prefecture)

Kyushu / 1,500 yen
(Fukuoka Prefecture, Saga Prefecture, Nagasaki Prefecture, Oita Prefecture, Kumamoto Prefecture, Miyazaki Prefecture, Kagoshima Prefecture)

Okinawa and remote islands / 3,000 yen

Q.Can I change the quantity after purchase?

A.We do not accept quantity changes.
I would appreciate it if you could understand it.

Q. Please tell me about resale information such as the next sale.

A.Information about resale is given priority to mail magazine subscribers. Sign up for our newsletter for updates at the bottom of the page.

Q.Is it possible to specify the delivery date and time?

A.Excuse me, but we do not support specifying the date and time.

Q.Can I cancel/return/refund the product?

A.We do not accept cancellations for purchased products.
Please check the product information thoroughly before purchasing.
In addition, due to the characteristics of the product, returns and exchanges due to customer's convenience
(Example: "It was different from what I thought", "No longer needed", "Cannot pay", etc.) cannot be returned or exchanged under any circumstances.
Please forgive me in advance.

* Products purchased through mail order are not subject to the cooling-off (unconditional cancellation) stipulated by the Act on Specified Commercial Transactions.

   ■ If there is a defect such as scratches, damage, stains, or malfunction at the time of product delivery, only unused items (with accessories such as tags and packages attached)
If the product is in stock, we will exchange it for a non-defective product.

   ■Items without tags, packages or other accessories, items that have been washed,
Products that have been used cannot be returned or exchanged under any circumstances.
Please forgive me in advance.

   ■In addition, if the replacement product cannot be prepared due to the end of production or limited products,
We will exchange it for an equivalent product or refund your money.

   ■We will only be eligible if you contact us within 5 business days after delivery of the product and have the product returned to us.

   ■If the product is returned without contacting us in advance, it cannot be returned or exchanged under any circumstances.
We will inform you of the return address, etc. when you contact us in advance, so please understand this before placing your order.

   ■We will inspect the returned product after it arrives. In any case, we will not be able to ship the replacement product until our shop confirms the actual product.

   ■Refunds for returned items will vary depending on the payment method and credit card company. For inquiries regarding credit card billing, please contact your credit card company directly.

   ■This product is delivered using eco-packaging that takes the global environment into consideration.
Scratches, light crushing, and deformation of the box are not eligible for exchange or return. Please be aware of this before placing your order.

About inquiry

For inquiries about products, etc.,
Please contact us at the email address below.
We will respond within 5 business days in order of receipt.

For frequently asked questions,
We will update the "Frequently Asked Questions" on this page at a later date.

Contact email address