About orders and purchases
A. If you do not specify a delivery date and time when placing your order, it will be delivered as soon as possible. You can check the delivery status using the invoice number provided in the "shipment completion email" sent after shipment.
*It may take some time for the invoice number to be reflected in the parcel tracking service.
*Data may not be reflected depending on the time period.
*Delivery may be delayed due to busy periods, traffic conditions, bad weather, or disasters. In that case, please note that it will take more time than usual to deliver the product.
A. Regarding the e-mail address registered at the time of purchase, please make sure to cancel the reception filter so that you can receive "firstname.lastname@example.org" correctly. Also, there is a problem that the carrier email address (docomo.ne.jp/ezweb.ne.jp/softbank.ne.jp) cannot receive automatic reply emails. If possible, please register with an address other than carrier mail.
A. We will send you an "order confirmation email" when your order is completed. Also, after logging in to [My Page], you can check from the order history. If it does not appear in your order history, your order may not have been completed, so please contact us using the inquiry form (email@example.com).
A. *Sorry, we do not provide support over the phone. Please use the inquiry form (firstname.lastname@example.org) for all inquiries and communications.
We will respond within 3 business days in order of receipt.
A. https://saveme-jp.myshopify.com/ When purchasing this product on this shopping site, credit cards (VISA, Mastercard, American Express, JCB), Apple Pay, and Google Pay are accepted. Available. Please note that we do not handle "cash on delivery" or "bank account transfer". Please select your payment method when making your purchase.
A.《Shipping fee》◎Free shipping for orders over 9,800 yen (tax included)◎
Shipping fee will be charged for the total product price of up to 9,799 yen (tax included) Prices vary by region (all prices include tax)
Hokkaido / 1,500 yen Tohoku / 1,100 yen (Aomori, Iwate, Akita, Yamagata, Miyagi, Fukushima) Kanto / 800 yen (Ibaraki, Tochigi, Gunma, Chiba, Saitama, Tokyo, Kanagawa) Chubu / 1,000 yen (Niigata, Toyama)・Ishikawa prefecture, Fukui prefecture, Yamanashi prefecture, Nagano prefecture, Gifu prefecture, Shizuoka prefecture, Aichi prefecture) Kinki / 1,000 yen (Mie prefecture, Shiga prefecture, Kyoto prefecture, Osaka prefecture, Hyogo prefecture, Nara prefecture, Wakayama prefecture) China / 1,200 yen (Tottori prefecture, Shimane prefecture, Okayama prefecture, Hiroshima prefecture, Yamaguchi prefecture) Shikoku / 1,350 yen (Tokushima prefecture, Kagawa prefecture, Ehime prefecture, Kochi prefecture) Kyushu / 1,500 yen (Fukuoka prefecture, Saga prefecture, Nagasaki prefecture, Oita prefecture) prefecture * Kumamoto prefecture * Miyazaki prefecture * Kagoshima prefecture) Okinawa * remote island / 3,000 jpy
A.We do not accept quantity changes.
I would appreciate it if you could understand it.
A.Excuse me, but we do not support specifying the date and time.
A. Currently, we offer simple message tags for gifts that focus on sustainability as "message tags to increase greenery".
( https://saveme.co.jp/goods-2/ ) Write a message or use it as an accent for wrapping.
A.We do not currently ship overseas.
Cancellations, exchanges, and returns
A. We cannot accept cancellations for purchased products, so please check the product information carefully before purchasing.
In addition, due to the characteristics of the product, we cannot accept returns or exchanges for any reason (e.g., "not what I expected", "no longer needed", "cannot pay", etc.). . Please forgive me in advance.
* Products purchased through mail order are not subject to the cooling-off (unconditional cancellation) stipulated by the Act on Specified Commercial Transactions.
■If there is a defect such as scratches, damage, stains, or malfunction at the time of product delivery, only unused items (with accessories such as tags and packages attached) may be in stock. We will accept exchanges for non-defective products.
■We cannot accept returns or exchanges for items that do not have tags, packages or other accessories, items that have been washed, or items that have been used. Please forgive me in advance.
■In addition, if a replacement product cannot be prepared due to discontinuation of production or a limited product, we will exchange it for an equivalent product or refund it.
■It is only applicable if you contact us within 5 business days after delivery of the product and return it to us.
■If the product is returned without contacting us in advance, it cannot be returned or exchanged under any circumstances. We will inform you of the return address, etc. when you contact us in advance, so please understand before ordering. ■We will inspect the returned product after it arrives. In any case, we will not be able to ship the replacement product until our shop confirms the actual product.
■Refunds for returned items will vary depending on the payment method and credit card company. For inquiries regarding credit card billing, please contact your credit card company directly.
■This product is delivered using eco-packaging that takes the global environment into consideration. Scratches, light crushing, and deformation of the box are not eligible for exchange or return. Please be aware of this before placing your order.
A. Please purchase from the Save ME online shop and contact us using the inquiry form within 7 days after the product arrives. We cannot accept exchanges in the following cases. Thank you for your understanding.
・More than 7 days have passed since arrival ・The product has been opened or unpacked by the customer ・The product has been used by the customer ・The product has been processed, soiled or damaged by the customer
About the product
A. It is formulated so that the quality can be maintained for about half a year after opening, and for about 2 years if unopened and stored properly. However, if the storage conditions are poor, such as in a hot and humid place or in direct sunlight, the quality may deteriorate even before opening. Please refrain from using if you feel any change in the condition or smell of the contents.
A. It is okay for children to use it. As a precaution, please be sure to do a patch test before using this product on children. Also, if any abnormality occurs, please stop using it immediately.
A. Yes, of course.
A. For Save ME items, we select ingredients and formulas that take into consideration the skin so that people with sensitive skin can also use them. However, since there are individual differences in the condition of the skin, we recommend that you try it while observing the condition. If you have any concerns, please consult your doctor before use.
A.During pregnancy, your constitution and skin quality may change, and you may not be able to use the cosmetics you have been using until now. Please consult your doctor before use.